Privacy Policy

Sti CA 1 LLC (“STI,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect through stica1health.com and our business operations, how we use it, when we share it, and the choices and rights you have.

01Who we are

Sti CA 1 LLC is a manufacturer and supplier of specialty fire, safety and security products. Our registered address is 922 E. Green St., Pasadena, CA 91106, United States. If you have any question about this policy or your personal information, you can reach us using the contact details in Section 12.

02Information we collect

We may collect the following categories of information, depending on how you interact with us:

• Contact and business details — name, company, job title, email address, phone number and mailing address.
• Inquiry and order information — the products you ask about, quotes you request, and details of your project or facility.
• Transaction information — purchase records and billing details; full payment-card data is handled by our payment processors, not stored by us.
• Technical and usage data — IP address, device and browser type, pages viewed and how you navigate our website, collected through cookies and similar technologies.
• Communications — the content of messages, emails and support requests you send to us.

03How we use your information

We use your personal information to:

• Respond to inquiries, prepare quotes and provide our products and services.
• Process orders, payments, shipping and customer support.
• Communicate with you about your requests, orders and, where permitted, relevant products and updates.
• Operate, secure and improve our website and business.
• Comply with our legal, tax and regulatory obligations.

04Legal bases for processing

Where data-protection laws such as the GDPR apply, we rely on the following legal bases: performance of a contract (to fulfill your orders and requests), your consent (for example, for certain marketing communications, which you may withdraw at any time), our legitimate interests (to run, secure and improve our business), and compliance with legal obligations.

05How we share information

We do not sell your personal information. We share it only as needed with trusted service providers acting on our behalf — such as payment processors, shipping and logistics partners, hosting, email and analytics providers — and with professional advisors, or when required by law, regulation, legal process or to protect our rights, property and safety.

06Cookies and analytics

Our website uses cookies and similar technologies to keep the site functioning, remember your preferences and understand how the site is used so we can improve it. You can manage or disable cookies through your browser settings, though some features of the site may not work properly without them.

07Data retention

We keep personal information only for as long as necessary to fulfill the purposes described in this policy, including to meet legal, accounting, warranty or reporting requirements. When information is no longer needed, we securely delete or anonymize it.

08Your rights and choices

Depending on where you live — including under the California Consumer Privacy Act (CCPA/CPRA) and the EU/UK GDPR — you may have the right to:

• Know about and access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Object to or restrict certain processing, and request data portability.
• Opt out of the “sale” or “sharing” of personal information — note that we do not sell your personal information.
• Be free from discrimination for exercising any of these rights.

To exercise any of these rights, contact us using the details in Section 12. We may need to verify your identity before responding to your request.

09International data transfers

We are based in the United States, and your information may be processed and stored in the U.S. or other countries whose data-protection laws differ from those of your own country. Where required, we apply appropriate safeguards to information transferred internationally.

10Data security

We maintain reasonable administrative, technical and physical safeguards designed to protect your personal information against loss, misuse and unauthorized access, disclosure or alteration. No system can be guaranteed completely secure, but we work to keep your information protected.

11Children's privacy

Our website and products are intended for businesses and adults. We do not knowingly collect personal information from children under 13 (or the equivalent age in your jurisdiction). If you believe a child has provided us with information, please contact us so we can remove it.

12Contact us

To make a privacy request or ask a question about this policy, contact us at:

13Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above, and material changes take effect when posted on this page.